Start Receiving Tickets¶
Offering a variety of channels from where your customers can contact you grants them flexibility and the right to choose the best one for themselves. And, in order to make sure inquiries across all channels get addressed, it is essential to have a solution where all interactions come in one place.
Channels options to submit tickets¶
Go to
, and enable the following features as you want them to be available to your users.![View of a helpdesk teams setting page emphasizing the channels options in Odoo Helpdesk](../../../../_images/channels_options.png)
Email Alias¶
![View of the settings page of a helpdesk team emphasizing the email alias feature in Odoo Helpdesk](../../../../_images/channels_emailalias.png)
Note
Using your own email server is required to send and receive emails in Odoo Community and Enterprise. Online users benefit from a ready-to-use email server.
Website Form¶
![View of the settings page of a helpdesk team emphasizing the Go to Website button in Odoo Helpdesk](../../../../_images/go_to_website.png)
From the website page customize the form as you like. Then, publish it by clicking on Unpublished.
![View of the website form to submit a ticket for Odoo Helpdesk](../../../../_images/submit_a_ticket_form.png)
Live Chat¶
![View of the settings page of a helpdesk team emphasizing the live chat features and links in Odoo Helpdesk](../../../../_images/live_chat.png)
Now, your operators can create tickets by using the command /helpdesk (subject_of_ticket).
Prioritize tickets¶
Use the stars to prioritize your tickets. The most urgent ones appear at the top of your list on the Kanban view.
1 star = Low priority
2 stars = High priority
3 stars = Urgent
![View of a team’s kanban view and the prioritized tasks in Odoo Helpdesk](../../../../_images/kanban_view_prioritize.png)