Allow Customers to Close their Tickets¶
Allowing customers to close their tickets gives them autonomy and minimize misunderstandings about when an issue is considered solved, or not. It makes communication and actions more efficient.
Configure the feature¶
To configure the feature go to
and enable Ticket closing.![Ticket closing in Odoo Helpdesk](../../../../_images/closetickets1.png)
In order to designate to which stage the ticket migrates to once it is closed, go to
.![Ticket closing in Odoo Helpdesk](../../../../_images/closetickets2.png)
You can either create a new Kanban stage or work with an existing one. For both scenarios, go to
and enable Closing Stage.![Ticket closing in Odoo Helpdesk](../../../../_images/closetickets3.png)
If a closing stage is not specified, by default, the ticket is moved to the last stage; contrarily, if you have more than one stage set as closing, the ticket is put in the first one.
The Costumer Portal¶
Now, once the user logs into his Portal, the option Close this ticket is available.
![Ticket closing in Odoo Helpdesk](../../../../_images/closetickets4.png)
Get reports on tickets closed by costumers¶
To do an analysis of the tickets that have been closed by costumers go to
.![Reports on Ticket closing in Odoo Helpdesk](../../../../_images/closetickets5.png)